Contact us

You can book a trip by sending an e-mail to: office@across-europe.net with your request.

We will prepare an offer for you based on the details you provide. If you accept our offer, a deposit of 30% is required upon reservation. The deposit must be paid no less than 45 days before the start of the tour (or by an alternative date agreed between you and Across Europe LTD). The rest of the sum is required 31 days prior the departure date. If you book less than 45 days before departure, you must pay for the tour in full as soon as you book, unless you make alternative arrangements with Across Europe LTD. If you do not pay your balance by the agreed time, the Company reserves the right to cancel your booking.

If you are a citizen of a Schengen country, you do not need a visa.

If you are a passport holder of a non-Schengen country, we will inform you regarding the visa policy for travel to Bulgaria depending on your country of citizenship.

Payment for the tour is a fundamental part of the tour’s income and contributes to the overall cost of equipment, running costs, staffing, administration, etc. As the Company will have incurred the majority of its costs before the tour starts, we need to impose cancellation charges to cover these costs.

If you cancel your booking, we will impose cancellation charges as follows:
- 45 to 31 days prior to departure – loss of deposit
- 30 to 14 days prior to departure - 50%
- 13 to 10 days prior departure - 70%
- From 0 to 13 days before the departure date of the trip we will charge 100% of the tour cost.

Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.

If flights/ train/ bus tickets are included in the booking, 100% of their sum will be charged regardless of the time of cancellation.

All cancellations must be in writing and be made by the person who submitted the booking. Once the tour has started, no refund for any unused portion or part of the tour or services to be
provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour.

Cancellation by the Company
We reserve the right to cancel the contract between us for any reason prior to your payment of the full price of the trip. In this case, we will refund in full any amount that you have already paid us. After you have paid in full, we will only cancel the contract if circumstances beyond our control make it unavoidable. Such circumstances include, but are not limited to, civil or political unrest, terrorism, natural disaster, or other force majeure circumstance. In the unlikely event that such circumstances arise, we will contact you immediately and offer you the choice of equivalent services. No additional compensation will be paid over and above the total sum received from you.

We offer a wide range of transport options:

• plane tickets
• train tickets
• bus tickets
• private transfers
• rent a car